Pub Casino Privacy Policy (June 18, 2025): Protecting Your Data in the UK
Table of Contents
Our Commitment to Your Privacy
Your privacy is paramount to us at Pub Casino. This Privacy Policy, effective as of June 18, 2025, explains how we collect, use, store, and protect your personal data when you use our website, mobile App, and services. As a UKGC-licensed operator, we are fully committed to complying with the UK's data protection laws, including the General Data Protection Regulation (GDPR) as implemented into UK law.
We understand the importance of safeguarding your information. My experience shows that clear, transparent privacy policies build trust, which is why we aim to be as open as possible about our data practices. We want you to feel confident and secure every time you interact with Pub Casino.
What Information Do We Collect?
To provide our services and comply with regulatory requirements, Pub Casino collects various types of information from you. The exact data collected varies depending on how you interact with our platform, but it generally falls into the following categories:
- Personal Identification Data: This includes information you provide during the Register process, such as your full name, date of birth, gender, home address, email address, and phone number. This is essential for KYC (Know Your Customer) checks.
- Financial Data: Details related to your deposits and withdrawals, including payment method information (e.g., last four digits of your card, e-wallet account details). We do not store full payment card details.
- Transactional Data: Records of your betting activity, gaming history, bonus claims, and other transactions on our platform.
- Technical Data: Information about your device and how you access our site, including IP address, browser type and version, operating system, network provider, and device identifiers.
- Usage Data: Information about how you use our website and services, such as pages visited, time spent, and interactions with features.
- Communication Data: Records of your communications with our customer support team via live chat, email, or telephone.
We collect this data transparently and solely for the purposes outlined in this policy, adhering strictly to the principle of data minimisation.
How We Use Your Information
Pub Casino uses the information we collect for several essential purposes, all in line with our legal and regulatory obligations as a UK-licensed gambling operator. We process your data to provide you with services, enhance your experience, and ensure compliance. Our practices align with industry standards, frequently highlighted in casino Reviews as indicators of trustworthy operations.
Key uses of your data include:
- Account Management: To set up and manage your Pub Casino account, facilitate your Login, and maintain your gaming history.
- Providing Services: To enable you to play our games (e.g., Casino, Betting) and process your financial transactions (deposits and withdrawals).
- Security & Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, ensuring a safe environment for all users. This includes identity verification as part of our KYC procedures.
- Regulatory Compliance: To meet our legal obligations under our UKGC licence, including responsible gaming requirements, anti-money laundering (AML) laws, and age verification.
- Customer Support: To respond to your queries, resolve issues, and provide assistance via our various support channels.
- Personalisation: To tailor your gaming experience, including recommending games or promotions that might interest you.
- Marketing (with Consent): To send you promotional offers and updates about our products and services, where you have opted in to receive such communications. You can opt out at any time.
- Service Improvement: To analyse how our services are used and identify areas for improvement in our website, app, games, and overall user experience.
How We Share Your Data
Pub Casino treats your personal data with the utmost confidentiality. However, there are specific circumstances where we may need to share your information with third parties. This is done only when necessary for legal compliance, service provision, or fraud prevention, and always under strict data protection agreements. Our policies reflect the stringent requirements set by the UKGC and GDPR.
| Recipient Type | Purpose of Sharing |
|---|---|
| Regulatory Bodies & Law Enforcement | To comply with legal obligations, investigations, or audit requirements (e.g., UKGC, Financial Intelligence Units). |
| Payment Processors & Banks | To facilitate your deposits and withdrawals securely. |
| Game Providers | To enable gameplay and verify game outcomes (e.g., Microgaming, NetEnt, for specific Slots). |
| Identity & Age Verification Agencies | To perform mandatory KYC and AML checks. |
| Responsible Gaming Organisations | To facilitate self-exclusion (e.g., GamStop) or provide support when requested by you or mandated by regulation. |
| IT & Service Providers | For website hosting, security, and customer support systems, always under strict data processing agreements. |
We ensure that any third parties who receive your data are bound by confidentiality obligations and process your data in accordance with relevant data protection laws.
Data Security Measures
Protecting your personal information is a cornerstone of our operations at Pub Casino. We employ robust technical and organisational security measures to safeguard your data from unauthorised access, alteration, disclosure, or destruction. Our commitment to security is continuous, constantly adapting to new threats and best practices, as advised by cybersecurity experts.
Our security measures include:
- SSL (Secure Socket Layer) Encryption: All data transmissions between your browser/app and our servers are encrypted, ensuring your personal and financial details remain private.
- Firewalls: We use advanced firewalls to protect our servers and networks from unauthorised access.
- Access Controls: Strict internal procedures limit access to your personal data to authorised personnel only, on a need-to-know basis.
- Regular Audits & Penetration Testing: Our systems are regularly audited and subjected to penetration testing by independent security experts to identify and fix vulnerabilities.
- Data Minimisation: We only collect and retain data that is necessary for the purposes outlined in this policy.
While no online transmission is entirely risk-free, we take every reasonable step to protect your information, giving you confidence when you interact with our platform.
Your Rights Regarding Your Data
Under UK data protection laws (including GDPR), you have specific rights regarding your personal data held by Pub Casino. We are committed to upholding these rights and providing you with mechanisms to exercise them. My advice? Understand your rights; they're there to protect you.
Your key rights include:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to Be Forgotten): In certain circumstances, you can request that we delete your personal data. Note that legal obligations (e.g., AML regulations) may prevent immediate deletion.
- Right to Restriction of Processing: You can request that we limit the way we use your data in certain situations.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data in certain situations, particularly for direct marketing.
To exercise any of these rights, please contact our Data Protection Officer or customer support team. We will respond to your request in accordance with applicable laws.
Cookies and Tracking Technologies
Like most websites, Pub Casino uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, keep you logged in, and understand how our services are performing.
We use different types of cookies:
- Strictly Necessary Cookies: Essential for the website to function, enabling features like secure login and transactions.
- Performance Cookies: Collect anonymous data on how visitors use our site, helping us improve its performance.
- Functionality Cookies: Remember your preferences (e.g., language, region) to provide a more personalised experience.
- Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you based on your interests.
You have control over cookies through your browser settings. You can choose to block or delete cookies, but this may affect the functionality of our website. Your consent to cookies is managed via our cookie banner, in line with UK data protection regulations (2025).
Changes to This Privacy Policy
Pub Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance (e.g., from the UKGC or Information Commissioner's Office - ICO). We encourage you to review this policy periodically to stay informed about how we are protecting your information. The "effective date" at the top of the policy will always indicate the last revision.
In the event of significant changes, we will notify you through prominent notices on our website or via email, giving you the opportunity to review the revised policy before it takes effect. Your continued use of our services after any changes signifies your acceptance of the updated terms.
Privacy Policy FAQ
Here are some frequently asked questions about Pub Casino's Privacy Policy, as of June 18, 2025:
- Is my personal data safe with Pub Casino?
- Yes, Pub Casino employs robust security measures, including SSL encryption and strict access controls, to protect your personal data. We are fully compliant with UK data protection laws, including GDPR.
- Why does Pub Casino collect my personal information?
- We collect information to provide you with our gaming services, manage your account, process transactions, prevent fraud, and comply with our legal and regulatory obligations as a UKGC-licensed operator.
- Does Pub Casino share my data with third parties?
- We only share your data with trusted third parties when necessary for service provision (e.g., payment processors, game providers), legal compliance (e.g., regulators), or fraud prevention, always under strict data protection agreements.
- Can I access the personal information Pub Casino holds about me?
- Yes, you have the right to access your personal data under GDPR. You can submit a data subject access request to our customer support team or Data Protection Officer, and we will provide you with the information we hold.
- How long does Pub Casino keep my data?
- We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. This period is typically mandated by UKGC and AML regulations, often extending several years beyond account closure.
Privacy Terminology Explained
Navigating a Privacy Policy can involve some technical terms. Here are explanations for key concepts:
- Personal Data
- Any information relating to an identified or identifiable living individual. This includes names, addresses, IP addresses, and any data that could be used to identify you.
- Processing (of data)
- Any operation performed on personal data, such as collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, or erasure.
- GDPR (General Data Protection Regulation)
- A legal framework in the EU and UK setting guidelines for the collection and processing of personal information from individuals. It focuses on privacy rights and data security.
- Data Controller
- The entity that determines the purposes and means of processing personal data. Pub Casino acts as a Data Controller for your information.
- SSL (Secure Sockets Layer)
- A cryptographic protocol designed to provide communication security over a computer network. It is widely used for secure data transfer in online transactions and personal data submission.
- Cookies
- Small text files stored on your device by websites you visit. They are used to remember your preferences, track your activity, and sometimes deliver targeted advertising.